Terms of service

Effective Date: August 5, 2026

Welcome to Vlorca!

Vlorca is the trading name of MONELZ LTD (Company No. 17354607), a company registered in England and Wales.

Throughout these Terms of Service, the terms "Vlorca," "we," "us," and "our" refer to MONELZ LTD, trading as Vlorca.

Vlorca operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vlorca is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1: Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.

You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You may not transfer, sell, assign or license your account to another person.

Section 2: Our Products

We have made every effort to display our products and services as accurately as possible.

However, product colours and appearance may vary depending on your screen, browser, device settings and manufacturing updates.

We do not guarantee that any product will appear exactly as displayed.

All product descriptions may be modified at any time without prior notice.

We reserve the right to discontinue any product at any time and to limit quantities sold to any customer, region or jurisdiction.

Section 3: Orders

When you place an order, you are making an offer to purchase.

Vlorca reserves the right to accept or decline any order at its sole discretion.

Your order is not accepted until we confirm acceptance and successfully process your payment.

Please review your order carefully before submitting it.

Once an order has been accepted, cancellation may no longer be possible.

If we refuse, modify or cancel an order, we will attempt to notify you using the email address, telephone number or billing address provided during checkout.

All purchases remain subject to our Refund & Return Policy.

Products purchased through Vlorca are intended for personal or household use unless otherwise agreed in writing.

Section 4: Prices and Billing

Prices, discounts and promotional offers may change without prior notice.

The applicable price is the price shown at checkout and confirmed in your order confirmation email.

Unless otherwise stated, prices do not include taxes, customs duties, shipping costs or import charges.

Prices shown on our website may differ from prices offered elsewhere.

You agree to provide accurate payment and billing information and to update your information whenever necessary.

By placing an order, you confirm that:

  • Your payment information is accurate.
  • You are authorized to use the selected payment method.
  • Your payment provider will honour the transaction.
  • You agree to pay all applicable charges including shipping and taxes where applicable.

Section 5: Shipping and Delivery

Delivery times displayed on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Severe weather
  • Public holidays
  • Force majeure events
  • Circumstances beyond our reasonable control

Ownership and risk of loss pass to you once the goods have been handed to the shipping carrier.

Section 6: Intellectual Property

All content available through the Services, including but not limited to text, graphics, images, logos, videos, product descriptions, software, trademarks and other intellectual property, is owned by Vlorca, its licensors or its partners and is protected by applicable intellectual property laws.

You may use our Services solely for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, display or exploit any part of our Services without prior written permission.

Nothing contained within these Terms grants you ownership of any intellectual property rights.

Section 7: Optional Tools

Our website may provide access to third-party tools.

These tools are provided on an "as is" and "as available" basis.

We do not monitor or control these third-party services and accept no responsibility for their operation or availability.

Your use of any optional third-party tool is entirely at your own risk.

Section 8: Third-Party Links

Our Services may contain links to websites operated by third parties.

We are not responsible for examining or evaluating the content, accuracy or policies of third-party websites.

Accessing those websites is entirely at your own risk.

Any complaints regarding products or services supplied by third parties should be directed to those parties.

Section 9: Relationship with Shopify

Vlorca is powered by Shopify, which enables us to provide our online store.

However, all purchases are made directly between you and Vlorca.

Shopify is not responsible for any products sold through our website or for any disputes arising from purchases made from Vlorca.

Section 10: Privacy Policy

All personal information collected through the Services is processed in accordance with our Privacy Policy.

Certain information is also processed by Shopify in order to provide and improve the Services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Information submitted through our website may be transferred to Shopify and trusted service providers located in other countries where necessary to provide our Services.

Section 11: Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant Vlorca a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial purposes.

For example, we may use Feedback to operate, improve, evaluate, develop and promote our Services.

You represent and warrant that:

  • You own or have all necessary rights to the Feedback you submit.
  • You have disclosed any compensation or incentives received in connection with your Feedback where applicable.
  • Your Feedback complies with these Terms of Service.

We are under no obligation to:

  • Keep Feedback confidential.
  • Pay compensation for Feedback.
  • Respond to Feedback.

We reserve the right, but have no obligation, to remove or edit Feedback that we consider unlawful, offensive, abusive, defamatory, obscene or otherwise inappropriate, or that infringes any intellectual property rights.

You agree that your Feedback will not violate any rights of third parties, contain unlawful material, or include malware or malicious software.

You are solely responsible for any Feedback you submit.

Section 12: Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or product availability.

We reserve the right to:

  • Correct any errors.
  • Update information.
  • Cancel orders.
  • Modify product information.

These changes may be made at any time without prior notice, including after an order has been submitted.

Section 13: Prohibited Uses

You may use our Services only for lawful purposes.

You may not use our Services:

  • For unlawful purposes.
  • To violate any laws or regulations.
  • To infringe intellectual property rights.
  • To harass, abuse, threaten or discriminate against others.
  • To submit false or misleading information.
  • To distribute spam or unsolicited communications.
  • To impersonate another individual or business.
  • To interfere with the operation or security of our Services.

You also agree not to:

  • Upload viruses or malicious software.
  • Attempt unauthorized access to our systems.
  • Copy, reproduce or exploit our Services without permission.
  • Collect personal information belonging to other users.
  • Use automated bots, scrapers or similar technologies to access the Services without our written permission.
  • Circumvent any security measures protecting the Services.

We reserve the right to suspend or terminate access to our Services if these Terms are violated.

Section 14: Agents

This section applies if you use any software, automation, artificial intelligence system or autonomous agent ("Agent") to access or interact with our Services.

Any Agent accessing our Services must:

  • Clearly identify itself.
  • Operate in accordance with these Terms.
  • Not disguise automated activity as human behaviour.
  • Not bypass CAPTCHA systems or security protections.
  • Respond truthfully when asked whether interactions originate from an automated system.
  • Comply with any technical restrictions implemented by Vlorca.

We reserve the right to restrict, suspend or block any Agent that does not comply with these requirements.

Section 15: Termination

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms.

Termination does not affect obligations incurred before termination.

The following provisions shall survive termination:

  • Intellectual Property
  • Feedback
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Privacy Policy
  • Governing Law
  • Any provision intended to survive termination

Section 16: Disclaimer of Warranties

The information provided through our Services is for general information purposes only.

We do not guarantee that all information is accurate, complete or current.

Your use of the Services is entirely at your own risk.

Except as expressly stated by Vlorca, all Services and products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

We do not guarantee uninterrupted, secure or error-free operation of the Services.

Some jurisdictions do not allow certain warranty exclusions; therefore, some of the above limitations may not apply to you.

Section 17: Limitation of Liability

To the fullest extent permitted by applicable law, Vlorca, its directors, officers, employees, contractors, affiliates, agents, licensors, partners and service providers shall not be liable for any indirect, incidental, consequential, special or punitive damages, including but not limited to:

  • Loss of profits.
  • Loss of revenue.
  • Loss of business.
  • Loss of data.
  • Loss of savings.
  • Replacement costs.

This limitation applies whether liability arises in contract, negligence, tort, strict liability or otherwise and applies to any claim arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Section 18: Indemnification

You agree to indemnify, defend and hold harmless Vlorca, Shopify, and our affiliates, directors, officers, employees, contractors, licensors, service providers and agents from any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms.
  • Your violation of any applicable law.
  • Your infringement of any third-party rights.
  • Your misuse of the Services.

We will notify you of any indemnifiable claim where reasonably practicable.

We reserve the right to control the defence and settlement of such claims, and you agree to cooperate with us in defending those claims.

Section 19: Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 20: Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, Cookie Policy, and any other policies published on our website, constitute the entire agreement between you and Vlorca regarding your use of the Services.

These Terms supersede all previous agreements, communications, proposals, or understandings between you and us, whether written or oral.

Any ambiguity in the interpretation of these Terms shall not be interpreted against the drafting party.

Section 21: Assignment

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms at any time without notice where permitted by law.

Section 22: Governing Law

These Terms of Service and any separate agreements through which we provide the Services shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

Section 23: Headings

The headings used in these Terms of Service are included solely for convenience and shall not affect the interpretation of any provision.

Section 24: Changes to These Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, replace, or amend these Terms of Service at our sole discretion by publishing revised versions on our website.

Where required by applicable law, we will provide notice of material changes before they become effective.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of those revised Terms.

Section 25: Contact Information

Questions about these Terms of Service should be sent to:

Email: contact@vlorca.com

Website: https://vlorca.com

Trading Name: Vlorca

Company: MONELZ LTD

Company Number: 17354607

Business Owner: MONIKA ELŻBIETA KOS

Registered Office: Office 20272 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Shop Address :

53 Wrentham Ave
London NW10 3HN
United Kingdom

Phone: +44 7383398657