Refund policy
Refund & Return Policy
At Vlorca, every product is carefully selected, and we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we're here to help. Please read our Refund & Return Policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
After the 30-day return period has expired, returns will no longer be accepted unless required by applicable law or if the item is faulty, damaged, or incorrect.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include all accessories and components originally supplied.
- Be approved by our customer support team before being returned.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Returns cannot be accepted for:
- Items returned without prior approval.
- Products that have been used, damaged after delivery, or altered by the customer.
- Items returned after the 30-day return period.
- Gift cards (if applicable).
How to Request a Return
Please contact us before sending your item back.
To request a return, email us at:
Please include:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
We aim to respond to all return requests within 24 business hours (Monday–Friday).
Once your return request has been approved, we will email you:
- Your return instructions.
- The correct return address.
- A downloadable prepaid return shipping label that you can print and attach to your package.
Please do not return any item before receiving these instructions.
Return Shipping
For all approved returns, Vlorca provides a downloadable prepaid return shipping label at no cost to the customer.
There are:
- No return shipping charges.
- No restocking fees.
- No hidden return costs.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will promptly offer either:
- A replacement, or
- A full refund,
at no additional cost to you.
Exchanges
We gladly accept exchanges within 30 days of delivery, subject to product availability.
Please contact us first so we can arrange the exchange process.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed within 7 business days to your original payment method.
Late or Missing Refunds
If you have not received your refund after:
- Receiving our refund confirmation email, and
- Waiting 7 business days,
please:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank.
If you still have not received your refund, please contact us and we will investigate immediately.
Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions about our returns or refunds process, we are here to help.
Business Owner: MONIKA ELŻBIETA KOS
Trading Name: Vlorca
Website: https://vlorca.com
Email: contact@vlorca.com
Phone: +44 7383398657
Response Time: Within 24 business hours (Monday–Friday)
Company: MONELZ LTD (Company No. 17354607)
Registered Office: Office 20272 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Shop Address :
53 Wrentham Ave
London NW10 3HN
United Kingdom