Privacy policy

Effective Date: August 5, 2026

MONELZ LTD (Company No. 17354607) operates the Vlorca online store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a secure and convenient shopping experience. The Services are powered by Shopify.

For the purposes of applicable data protection laws, MONELZ LTD is the data controller responsible for your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Transaction history
  • Account information
  • Customer support communications
  • IP address
  • Device and browser information
  • Website usage information
  • Cookies and similar technologies

How We Collect Information

We collect personal information:

  • Directly from you when you place an order or contact us.
  • Automatically through cookies and similar technologies.
  • From Shopify and our payment providers.
  • From shipping carriers and service providers.
  • From fraud prevention and security partners where permitted by law.

How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Process payments.
  • Deliver products.
  • Provide customer support.
  • Process refunds and returns.
  • Improve our website and Services.
  • Prevent fraud and unauthorized transactions.
  • Communicate regarding your orders.
  • Send promotional emails where you have provided consent.
  • Comply with legal obligations.

Sharing Your Information

We may share your personal information with:

  • Shopify.
  • Payment processors.
  • Shipping companies.
  • Website hosting providers.
  • Analytics providers.
  • Fraud prevention services.
  • Government authorities where legally required.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.

Shopify processes certain personal information on our behalf.

More information is available at:

https://privacy.shopify.com/

Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Measure advertising performance.

Most browsers allow you to disable cookies, although doing so may affect certain website features.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

International Transfers

Your information may be transferred to countries outside your country of residence where our service providers operate.

Where required, we use appropriate safeguards to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal data.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with the revised effective date.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Company: MONELZ LTD

Company Number: 17354607

Trading Name: Vlorca

Business Owner: MONIKA ELŻBIETA KOS

Website: https://vlorca.com

Email: contact@vlorca.com

Phone: +44 7383398657

Registered Office: Office 20272 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Shop Address :

53 Wrentham Ave
London NW10 3HN
United Kingdom